Shipping policy
Thank you for choosing and trusting Nurse is Love. Below, you will find the terms and conditions that make up our Shipping Policy. Our goal is to provide you with clear, efficient, and reliable service.
Order Processing and Shipping
Orders placed will be processed and shipped the next business day. Please note that weekends and holidays are not considered business days, so they do not count as processing, shipping, or delivery days.
During high-demand periods, such as Black Friday and Christmas, shipping companies tend to experience a higher volume of deliveries, which may cause delays or issues beyond our control. We kindly ask for your patience and understanding during these times.
Total Shipping Time
The total shipping time is composed of two factors:
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Processing Time: This is the time we need to prepare your order before shipping.
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Delivery Time: This depends on the shipping method selected and the destination location.
The estimated delivery date of your order will be specified in the shipping confirmation email, which you will receive within 24 to 48 hours after completing your purchase. Please note that this date is an estimate and not a guarantee.
Tracking Your Order
Each order includes a tracking number that will allow you to know the status of your shipment at any time. You will receive this number in the shipping confirmation email.
Partial Deliveries
In some cases, the products in your order may be shipped in partial deliveries to ensure a faster shipment. If this happens, we will notify you by email.
Shipping Rates and Cost Estimates
Shipping costs vary depending on the delivery method selected, the weight, and the destination of the order. To get the most accurate information about shipping rates, add the desired products to your cart and proceed to checkout. You will be able to view the updated costs after entering your address and preferred shipping method.
Losses or Damages During Shipping
Nurse is Love is not responsible for any losses or damages caused by the shipping company. The tracking number provided will help you initiate a formal investigation with the shipping company in case of issues.
If you choose a shipping method without tracking or signature and a loss or damage occurs, no refund will be issued for these reasons. We always recommend selecting secure shipping methods.
Customs, Taxes, and Fees
Any customs duties, taxes, or fees applied during or after shipping are the responsibility of the customer. Nurse is Love does not cover these additional costs.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with the corresponding tracking number. This email is typically sent within 1 to 3 business days after shipping.
Thank you for your trust in Nurse is Love. We are committed to your satisfaction and to ensuring the best shopping experience.